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devops-infra-helm-charts-gcp/docs/global/escalation-matrix.md
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2026-08-26 03:39:42 +05:30

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Per AI Blitz Plan §global. Layer: 1. Repo: devops-infra-helm-charts.

Escalation Matrix

Use this table when a task crosses a Sanctity/Boundary line, when blast radius exceeds the agent's authority, or when a request belongs in a different repo. Always escalate before writing the change, not after.

Primary owner: siddharth.pal@meesho.com Secondary owner: samarth.nag@meesho.com

Owner data is sourced from the repo-root repository.yaml. If owners change, update that file via the registry-bootstrap flow; do not edit repository.yaml by hand. See SANCTITY_RULES.md for the don't-touch list and AGENT_BOUNDARIES.md for layer classification.

Situation → owner → channel

# Situation Who Channel Notes
1 Edit suspected to silently fork an upstream chart (touching helm-templates/<chart>/templates/ or values.yaml of a vanilla-pulled chart) siddharth.pal Slack #devops-infra + PR review Document the intentional fork in the chart's README.md. See procedures/fork-upstream-chart.md.
2 Cross-cluster cleanup or "normalization" requested in the same PR as a feature change siddharth.pal Slack #devops-infra Refuse in-PR; request a separate cleanup PR. See SANCTITY_RULES.md §surgical-edits.
3 TruffleHog flagged a real secret in a staged commit siddharth.pal + secret owner (BU on-call) Slack #sec-incidents (private) + revoke pipeline NEVER bypass with --no-verify. Rotate the credential, then move it to External Secrets Operator.
4 Edit to repository.yaml requested siddharth.pal Slack #devops-infra This file is owned by registry-bootstrap automation. Refuse and redirect to that pipeline.
5 Edit to an Argo CD Application / ApplicationSet manifest requested siddharth.pal PR against sister repo Meesho/devops-infra-argo-config This repo does not own routing manifests. See coding-guidelines/argocd.md.
6 Schedule fields (nodeSelector, tolerations, computeClass) copy-pasted from one cluster's override to another without rewriting siddharth.pal PR review block Re-derive from per-cluster node-pool topology. See contour-nodeselector-tolerations-summary.md and runbooks/pod-pending-scheduling.md.
7 Chart dep version bump where upstream changelog flags breaking template changes siddharth.pal Slack #devops-infra + PR review Run helm dependency update, refresh Chart.lock, dry-run helm template against every consumer cluster. See procedures/update-chart-version.md.
8 Vault HA write-path failure (seal status, Raft peer loss, unsealed standby) siddharth.pal + platform on-call Slack #sec-incidents + PagerDuty Production secret-store outage. Do not modify Vault overrides without on-call ack.
9 Edit to manifests/storageclass/*.yaml or manifests/priorityclass/<cluster>/*.yaml siddharth.pal + cluster BU owner PR review (two reviewers) Cluster-wide singleton; affects every PVC / scheduling priority. See schemas/storageclass-priorityclass-schema.md.
10 Deletion of a versioned-sibling chart (-green, -vX.Y.Z, -latest, -old) siddharth.pal Slack #devops-infra + grep sister repo Confirm zero references in Meesho/devops-infra-argo-config before deletion. See analyses/ADR-A2-blue-green-sibling-pattern.md.

Refusal language

When refusing, state:

  1. The Sanctity rule or Layer constraint that's tripped.
  2. Which owner to ping (from the table above).
  3. The repo or pipeline the request actually belongs in (sister repo, registry-bootstrap, Vault on-call, etc.).

See also